At Lidums Dental, we want to keep our patients informed and up to date with the changes occurring at Lidums Dental due to the Covid-19 pandemic. We believe in prevention and it is our intention to care for and maintain your dental health for the long term to prevent emergencies.
Please do take the time to read the information we have provided, especially if you are planning to visit us.
We aim to reduce the risk of transmission and spread of the virus for our Team and our Patients.
We have been following the developments of the Covid-19 pandemic over the past few weeks, and as of 31 March 2020, we have decided to follow Level 3 Restrictions at Lidums Dental.
What does this mean for you?
It means we have temporarily suspended all routine and non-essential dental treatment. This includes examinations and maintenance visits for oral hygiene, fillings, crown and bridge work and routine dental implant treatments.
However, there are treatments we can still perform in order to minimise pain, discomfort and deterioration of your teeth during this time. We have a very clear understanding of what services we can offer our patients in order to have access to this care.
Emergency Dental Care
Our team are on call during this time to advise on and manage Emergency situations and treat them if we are able. Please be aware that some dental problems may not be manageable at this time and others may require referral to an appropriate facility or other dental specialist. We will absolutely do our best to look after you and find a way to attend to your dental emergency.
Patients who have a Dental Emergency or Inquiry
Please go to our Contacts Page where you can send us details about your dental situation. We have a team member who will respond to your inquiry within 24 hours. They will be in contact with you to inform and instruct you on your next step.
For our patients who have existing appointments, we will be contacting you to reschedule your appointment to later in the year if your treatment falls into the Level 3 Restrictions.
Getting in contact with us
If you are unable to contact us via email, you can call the practice on 8223 3531 and inform us of your situation. Our trained support team will ask you some clarifying questions so they can best assess your situation and provide you with an appointment that will manage your situation or refer you to someone who can. If we are unable to take your call, please do leave a message with your name, phone number and brief message and we will ensure to return your call within 24 hours.
We ask that if you are experiencing any flu like symptoms (fever, coughing, sore throat, shortness of breath) that you do not attend the practice. According to Government recommendations to avoid public transport, we believe it is best to drive or get dropped off to your dental appointment if possible.
Further information
Please do follow this link for more information relating to those who have recently travelled or are planning on travelling overseas;
https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert#travellers-and-visitors
Improving the Wow-factor
One of our Core Values at Lidums dental is providing the Wow-factor to our patients and to each other. We are going to use this time to improve our processes, up skill our Team and aim to be better equipped to look after your dental needs when we return to normal practice. We hope you will meet a more skilled team when we see you again.
Staying Connected
We know we’ll be seeing you all again. We want you all to know we will miss you and look forward to seeing our dental family once again. During this time, please go to our Lidums Dental Facebook page for updates on how we are going and what we are up to during this time.
